Refunds

Products

Wessex Cancer Trust returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us with your receipt of you item before sending any item back. Please contact our Head Office regarding any issues wct@wessexcancer.org.uk 023 8067 2200

Event Tickets

Each of our events has separate returns policies please contact our Fundraising Team if you need to discuss a refund. fundraising@wessexcancer.org.uk or 023 8067 2200

Delivery service

Products

We try to make the delivery process as simple as possible and we are able to send your order either you home or to your place of work. Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 5 working days but sometimes due to high order volume certain in certain sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. All orders are sent out via Royal Mail 2nd class. Please contact our Head Office regarding any issues wct@wessexcancer.org.uk 023 8067 2200

Event Tickets

Your event tickets will be emailed directly to you after your purchase has been confirmed. Please make sure you sign up to an event using your current email address. If you have any issues or have not received your tickets, please contact our fundraising team with a proof of purchase. fundraising@wessexcancer.org.uk or 023 8067 2200